Hardware Overview

Hardware & Devices covers the printers and scales your warehouse runs on and the Device Hub that connects them to ShipStream. Start here if you are setting up a new packing station, replacing a label printer, or working out why a print job is not arriving.

If you are still choosing equipment, read Hardware Support first - it lists what ShipStream is compatible with and what each station actually needs.

Connecting devices

• Device Hub Overview - what the Device Hub is and how two-way communication with your devices works.
• Install the Device App - the Windows application for a station used by one signed-in user.
• Install the Device Service - the Windows background service for shared or unattended machines.
• Adding Printer and Scale Devices - registering and configuring each device once its machine is connected.
• Device Barcodes - the barcodes you scan to choose a printer or scale in the Admin UI and Scanner UI.

Troubleshooting and migration

• Device Hub Troubleshooting - common Device Hub problems and how to clear them.
• Printer Troubleshooting - paper size, orientation and print-quality problems at the printer itself.
• Legacy Client Migration Guide - moving stations set up before release 2022.2 onto the Device Hub.