Signing In to the Client Portal
Client Users sign in to the Client Portal, the part of ShipStream limited to a single Merchant's data, with the username and password of their Client User account. This page covers the login form, resetting a forgotten password, and the code ShipStream emails when you sign in from a network it does not know.
Logging In
- Open the login page of your Client Portal.
- Enter your Username and Password.
- Click Login.
If the username or password is wrong, the page shows Invalid Username or Password. After many failed attempts in a short time, ShipStream turns further attempts away for a while; see Login Throttling.
Client Users always sign in with a password. Social Login with Google or Microsoft is for Admin UI users only.
Forgot Your Password
- Click Forgot your password? on the login page.
- Enter your Email Address and click Reset Password.
- ShipStream shows If there is an account associated with your address you will receive an email with a link to reset your password. Open the email and follow its link.
- Enter a New Password, enter it again in Confirm New Password, and click Reset Password.
Completing the reset makes the network you completed it from known, so your next login from there does not ask for a code.
Code for a New Network
When you sign in with your password from a network that no one has verified in the last 90 days, ShipStream emails a 6-digit code to the address on your account and asks for it before showing the Client Portal.
- Open the email. It was sent the moment you signed in. It explains that a code is asked for because the sign-in comes from a network that no ShipStream user has verified in the last 90 days, and it shows the time, IP address and browser of that sign-in, such as Chrome on Windows.
- Enter the code on the page and click Verify.
Each code works once and expires after 10 minutes. Click Resend Code for a new code, up to 3 codes in 15 minutes. After 5 wrong codes, you are signed out and need to sign in again.
The code is entered on the Client Portal only. If you sign in on the new WMS GUI login page from a network that is not known, it shows Sign in on the client portal to receive your code., sends no code and does not sign you in; sign in on the Client Portal login page instead.
Once a code is accepted, the network you signed in from is known to ShipStream for every User, so neither you nor anyone else signing in from it with a password is asked for a code while it stays known. See New-Network Login Codes for how long networks stay known and what to do if a code does not arrive.
Not You?
The Not you? Log out link on the code page signs that session out, for example to sign in with another account.
If you receive a code email without having tried to sign in, your password was used by another person. Reset your password with Forgot your password? on the login page; the email's Reset your password link, under If this was not you, opens the same page. Opened in the browser that is waiting for the code, the link signs that sign-in out first.
Who Decides Whether Codes Are Asked For
Whether Client Users are asked for a code is one setting for the Client Users of every Merchant. Only Admin UI users with access to that setting can change it; Client Users cannot turn it off. No code is asked while ShipStream's email is turned off, since none could be sent. See Settings.