Table of Contents
Updated by Colin
ShipStream is designed to take advantage of modern hardware capabilities while making sourcing your hardware simple and cheap. We strive to offer very broad compatibility with commodity hardware so the choices are up to you but this article will provide you with the basic requirements.
Internet / WiFi
While WiFi is not a strict requirement, you will generally want strong WiFi signal throughout your warehouse and knowledgeable staff on-call or a local contractor to help prevent or troubleshoot potential WiFi problems.
The ShipStream web-app and the ShipStream Client software make only outbound HTTP/HTTPS connections so you do not need to have a static IP or create any special firewall rules so long as your network allows outbound HTTP/HTTPS connections.
User Interface Devices
The ShipStream web-app works on just about any device, but it does require a modern web browser. In general, software which is discontinued and no longer supported by the vendor will not be supported by ShipStream. For example, very old versions of iOS, Internet Explorer, BlackBerry OS, etc. will not work and are not supported.
- Windows 7/8 or Windows 10/11 with Google Chrome, Edge, Firefox or other Chromium-based browser (Brave, Opera, etc.)
- Android 5.0+ with Google Chrome, Firefox, Brave, etc.
- Google Chromebooks
- MacOS 12.5+ with Safari
- Apple iOS 12.5+ with Safari (see note below regarding Barcode Scanners)
As ShipStream is a web-app running in your browser, any barcode scanner that interfaces with your device as a keyboard should work. This includes most if not all common USB, wireless with USB dongle and Bluetooth scanners. Each barcode scan is seen by the active browser window as a series of keypresses and keydown/keyup events. The scan must be terminated by either a tab or return character which are the most common out-of-the box behaviors. Some barcode scanners are configurable by scanning special barcodes in the user manual.
As the ShipStream web-app simply expects the scanning device to register key press events there are no special requirements imposed by ShipStream for whether the scanner is 1D or 2D or regarding the format used to encode your barcodes as long as they are supported by your scanning hardware.
ShipStream supports three types of printers:
- "Laser" (Letter or Half-Letter paper)
- "Label" (4"x6" thermal labels)
- "Small Label" (2.25"x1.25" thermal labels)
The ShipStream Device Hub client software must be installed on a Windows computer with internet access. Once the devices are configured they may be used by any user on any device by scanning the barcode that corresponds to the device they wish to use which will set a cookie on the device indicating the device that print jobs should be sent to.
Any printer that is listed by the Windows "Printers and Scanners" dialog will be available to use via the ShipStream client, so this may include printers using USB ports, network printers, etc.
- Color logos on packing slips are supported.
- Half-letter paper size (a.k.a. "Statement") is supported for packing slips.
- Documents provided by third-parties will typically require Letter size paper.
- Duplex printing is supported for the user-provided "back-page" printing on packing slips.
- If duplex printing is not supported by your printer the "back-page" will simply be printed on a separate page.
ShipStream is best optimized for thermal label printers using 4"x6" labels and printing at a native 203dpi which is the most common resolution for shipping labels.
ShipStream supports label data encoded using ZPL (a.k.a. ZPLII) which is a plain-text markup tailored to thermal label printers. All Zebra brand printers support ZPL and many other thermal label printers are able to emulate support for ZPL as well. While ZPL is not currently required it may be required for specific features in the future and will generally provide the best print quality and fastest printing speeds so it is recommended to purchase only printers that support printing with raw ZPL.
Small Label Printers
The Small Label Printers have the same requirements and suggested notes as the Label Printers above. A common label size for the small labels is 2.25" x 1.25" but other sizes are supported as well.
The ShipStream Device Hub software is also able to expose scales connected to a Windows computer via USB or a Serial port to the ShipStream web-app making it easy to trigger a weight query from the ShipStream web-app to any connected scale. Similarly to the printer system the scale does not need to be connected directly to the user-interface device; any connected scale can be used by any user on any device.
While most scales are similar in their interface and may work out of the box, the scales that have been tested with ShipStream are as follows:
- Mettler Toledo USB scales
- PS60, PS90 and compatible
- Mettler Toledo Serial scales
- PS60 and compatible
- ICS425 and compatible
- Adam Equipment Serial scales
- CBK70a, CBC8a and compatible
- Stamps.com Digital Postal USB scale
Please contact support if the scale you want to use is not listed, most scales use similar interfaces and can easily be made to work.