Getting Started
Interface Basics
Printers and Scales
Device Hub
Device Hub Overview
Install the Device App
Install the Device Service
Adding Printer and Scale Devices
Legacy Client Migration Guide
Device Barcodes
Legacy Device Management
Printer Checklist
Installing the Printer and Scale Client
Scale Setup
Printer Setup
Printer - Additional Arguments
Troubleshooting the Print and Scale Server
Getting the Local Windows User's Name
Troubleshooting
Shipping
Order Processing
Order Allocation
Order Processing Loop
Packing Solutions
Backorders
Ready to Ship
"Unable to Process" Order status
Address Validation and Classification
Packaging Features
Orders
Custom Fields for Orders
Reference Numbers
Other Shipping Options
Packing Instructions
Shipping Accounts
External Shipping Methods
Third Party Billing
Manifest Couriers
Packing Slip Design
Service Levels and Target Ship Dates
Outbound SSCC Barcodes
International Shipping
Tracking Numbers for Offline Shipments
Receiving
Deliveries (ASNs, RMAs, etc.)
Double-Scan to Begin Count
Auto-Advance to Put-Away After Processing ASN
Actionable Reports
Catalog
Bill of Materials/Work Orders
Bill of Materials
Bill of Materials — Quantity-types
Work Orders
Import Bill of Materials
Virtual Inventory
Regulations
Products
Lots/Expirations Tracking
Import Products
Operations
Warehouse
Picking Classes
Picking Batches
Bulk Fulfill Orders
Manifests (Loading)
License Plates
Time Tracking for Administrators
Time Tracking for Staff
Relocations
Import Locations, Lots and Inventory
Rating
System
Configuration
Merchants and Brands
Warehouses
User Management
User Roles
User Groups
Login via Badge
Integrations
Plugin Subscriptions
Merchant API Users and Roles
Webhooks
External Shipping Method API
ShipStream Plugin Fostering Program
EasyPost
Amazon Selling Partner
Amazon Merchant Fulfillment
CartRover
Freight Club
SPS Commerce
Scripting
Scripting Basics
Before Create Order Scripts
Preprocess Packing Solution Scripts
Ready to Ship Time Scripts
Picking Class Shipment Matching Scripts
FAQ
How-To: FedEx Production Key Certification
How-To: Brand-Specific Shipping Account
Pattern and Replacement RegEx
ShipStream's Subprocessors
ISO Alpha-2 Country Codes
ShipStream Flow
Release Notes
ShipStream Releases
Version 2023.0
Package Tracking API Migration Guide (2023.0)
Version 2022.2
Version 2022.1
Version 2022.0
Version 2021.6
Version 2021.5
Version 2021.4
Version 2021.3
Version 2021.2
Version 2021.1
Version 2021.0
Version 2020.2
Version 2020.1
Version 2020.0
Version 2019.9
Version 2019.8.1
Version 2019.8
Version 2019.7
Version 2019.6
Version 2019.5
Table of Contents
- All Categories
- System
- User Management
User Management
Updated
by Cory M.
Within ShipStream there are two types of users: Organization Users (or just "Users") and Client Users. The Client Users' access to data and features is limited to the data of a single Merchant and the functionality that a client of a 3PL would require as opposed to the employees of a 3PL organization which can access data from all merchants and functionality pertaining to warehouse operations.
Adding Users
- Navigate to System > Users.
- Click on Add New User at the top right of the page.
- Once you’ve filled out the required fields you may also choose how to grant the new user a password. The options available are to send them a reset password link, or specify a password for them in two additional hidden fields.
- The "Login via Badge" feature allows for a user to scan a badge code to login without a password.
- Click the User Role tab in the left sidebar and choose a User Role for the user.
- Click Save User.
Adding Client Users
- Navigate to System > Users then click Client Users at the top right of the page.
- Click on Add New Client User at the top right of the page.
- Once you’ve filled out the required fields you may also choose how to grant the new user a password. The options available are to send them a reset password link, or specify a password for them in two additional hidden fields.
- Click the User Role tab in the left sidebar and choose a Client User Role for the user.
- Click Save User.
Editing Users / Client Users
Organization Users with a role containing the System > Permissions > Users permission may edit both Organization Users and Client Users. Client Users with the same permission may, of course, only manage Client Users belonging to the same Merchant.
User Mass Actions
The Users grid allows for mass actions to be applied to any number of selected users using the checkbox on the left side of each row in the grid view. With one or more users checked, you can use the “Actions” drop-down menu and choose to:
- Delete PIN Codes - Reset the PIN of the selected users
- Reset Badge Codes - Generate new badge codes for the selected users
- Login via Badge - Set whether users are allowed to login with a Badge Code
- Export Badge Codes - Export Badge Codes to a CSV file
- This action requires the Export Badge Codes permission
- Assign to Group - Assign the selected users to the selected User Group.