Printers and Scales
Order Processing Loop
Ready to Ship
"Unable to Process" Order status
Address Validation and Classification
Custom Fields for Orders
Other Shipping Options
External Shipping Methods
Third Party Billing
Packing Slip Design
Service Levels and Target Ship Dates
Outbound SSCC Barcodes
Tracking Numbers for Offline Shipments
Deliveries (ASNs, RMAs, etc.)
Double-Scan to Begin Count
Auto-Advance to Put-Away After Processing ASN
Bill of Materials/Work Orders
Bill of Materials
Bill of Materials - Quantity-types
Import Bill of Materials
Bulk Fulfill Orders
Time Tracking for Administrators
Time Tracking for Staff
Import Locations, Lots and Inventory
Merchants and Brands
Login via Badge
Protected Customer Data
Amazon Merchant Fulfillment
Amazon Selling Partner
External Shipping Method API
Magento 1 / OpenMage
Merchant API Users and Roles
ShipStream Plugin Fostering Program
Before Create Order Scripts
Preprocess Packing Solution Scripts
Ready to Ship Time Scripts
Picking Class Shipment Matching Scripts
How-To: FedEx Production Key Certification
How-To: Brand-Specific Shipping Account
Pattern and Replacement RegEx
ISO Alpha-2 Country Codes
Package Tracking API Migration Guide (2023.0)
Device Hub Client Updates
Table of Contents
Updated by Colin
Packing Instructions allow additional information to be attached to an order regarding how it should be packed as well as PDF documents which should be printed and inserted/affixed to an order during packing. Some examples where this feature may be useful would include:
- Bill of Lading for LTL or other pre-paid shipping label
- Box content information for FBA shipments to Amazon
- Customized promotional material (order-specific)
- Instructions regarding which size box to use
- Instructions regarding special handling of items (e.g. "Do not stack")
Packing Instructions can be added via the Admin or Client UI during order creation or after, as well as through the API.
Add Packing Instructions
From the Order page when creating a new Order click the Add button on the Packing Instructions header, or from an existing order click Edit in the Packing Instructions section.
Then proceed to fill the form fields. You may click Add multiple times to add additional Packing Instructions as needed.
Each Packing Instruction will have a "Note" which will be displayed to the packer in a modal notification requiring a confirmation from the packer. The Packing Instruction "Presentation" has three options which determine the timing of this notification and how many confirmations are required to satisfy the Packing Instruction.
- Once per Order (the first package of the first shipment)
- Once per Shipment (the first package of each shipment)
- Once per Package (each package of each shipment)
If a File is added, the "Target Printer" specified will determine which printer type the print job will be sent to. The "Presentation" will also determine how many copies of the file to send to the printer depending on how many shipments or packages are used to complete the order.
The Packing Instruction Note will be presented to the packer in the Scanner UI the appropriate number of times based on the Presentation option. If a file was attached, the user may tap Print to immediately print the document to the selected printer based on the Target Printer type.
The user must then tap either Confirm to acknowledge the instruction was followed or Skip to dismiss the dialog without confirming.
The timestamp at which the user finished packing will be recorded and visible on the order page.
Packing Instructions can also be attached to orders through the API and using a Before Create Order Script with the