Getting Started
Interface Basics
Printers and Scales
Shipping
Order Processing
Order Allocation
Order Processing Loop
Packing Solutions
Backorders
Ready to Ship
"Unable to Process" Order status
Address Validation and Classification
Packaging Features
Orders
Custom Fields for Orders
Reference Numbers
Other Shipping Options
Packing Instructions
Shipping Accounts
External Shipping Methods
Third Party Billing
Manifest Couriers
Packing Slip Design
Service Levels and Target Ship Dates
Outbound SSCC Barcodes
International Shipping
Tracking Numbers for Offline Shipments
Serial Number Tracking
Receiving
Deliveries (ASNs, RMAs, etc.)
Double-Scan to Begin Count
Auto-Advance to Put-Away After Processing ASN
Actionable Reports
Catalog
Bill of Materials/Work Orders
Bill of Materials
Bill of Materials - Quantity-types
Work Orders
Import Bill of Materials
Virtual Inventory
Regulations
Products
Product Attributes
Lots/Expirations Tracking
Product Velocity
Import Products
Operations
Warehouse
Picking Classes
Picking Batches
Bulk Fulfill Orders
Manifests (Loading)
License Plates
Time Tracking for Administrators
Time Tracking for Staff
Relocations
Import Locations, Lots and Inventory
Rating
Rate Shopping
Rating Maps
Rate Groups and Plans
Fee Schedules and Adjustments
Virtual Shipping Methods
System
Configuration
Merchants and Brands
Warehouses
User Management
User Roles
User Groups
Login via Badge
Protected Customer Data
Enumerations
Technical Contact
Integrations
Shopify
Integrations Overview
Amazon Merchant Fulfillment
Amazon Selling Partner
CartRover
EasyPost
eHub
External Shipping Method API
Freight Club
Magento 1 / OpenMage
Merchant API Users and Roles
SPS Commerce
ShipStream Plugin Fostering Program
Webhooks
WooCommerce
UPS
Scripting
Scripting Basics
Before Create Order Scripts
Preprocess Packing Solution Scripts
Ready to Ship Time Scripts
Picking Class Shipment Matching Scripts
FAQ
How-To: FedEx Production Key Certification
How-To: Brand-Specific Shipping Account
Pattern and Replacement RegEx
ShipStream's Subprocessors
ISO Alpha-2 Country Codes
Printer Troubleshooting
ShipStream Flow
Release Notes
ShipStream Releases
Version 2024.3
Version 2024.2
Version 2024.1
Version 2024.0
Version 2023.2
Version 2023.1
Version 2023.0
Package Tracking API Migration Guide (2023.0)
Version 2022.2
Version 2022.1
Version 2022.0
Version 2021.6
Version 2021.5
Version 2021.4
Version 2021.3
Version 2021.2
Version 2021.1
Version 2021.0
Version 2020.2
Version 2020.1
Version 2020.0
Version 2019.9
Version 2019.8.1
Version 2019.8
Version 2019.7
Version 2019.6
Version 2019.5
Device Hub Client Updates
Table of Contents
- All Categories
-
- Zebra Printer Margin Troubleshooting
Zebra Printer Margin Troubleshooting
Updated by Cory M.
Zebra (and other thermal printers) are a little unlike normal laser printers in the way they handle paper sizes since the paper size is set in the driver and cannot always be selected on the fly. If you are experiencing issues with your print being cut off, shrunk, rotated or otherwise misaligned, you likely need to either Calibrate the printer or add a Custom Stock. If that fails, the issues with media size may be fixed by loading the factory defaults and then calibrating the media and finally adding a custom stock.
For all of the troubleshooting steps, the first step is to "Locate Printing Preferences" which is described below.
Locate Printing Preferences
- In the search bar, enter Printers & Scanners, and hit Enter, or click the result showing Printers & Scanners to show your printers.
- Locate and click your printer from the list.
- Click Manage among the buttons that appear.
- Click Printing preferences.
Load Factory Defaults
If the Zebra Printer is not printing the label in the correct orientation, appears cut-off or off-center, then there may be settings in the driver software preventing your label from printing correctly. To make sure there are no other settings affecting your print, you can try to Load Factory Defaults.
- Open the Printing Preferences for the Zebra printer.
- Click the Tools tab.
- With Action selected as the "Command type", select Load factory defaults from the list of "Command names" and click Send.
- Re-print your label. You should see your label printed at the correct size and fully visible. If not, or the label is still getting cut off, proceed to the next troubleshooting method.
Add a Custom Stock
In some cases you may need to specify the exact (or longer) label size that you are printing to line up the print on the paper. To do this you can create a custom "Stock".
- Open the Printing Preferences for the Zebra printer.
- Click the Stocks tab.
- Create a new stock type by clicking "New..." and give it a short name that describes the size.
- Adjust the Label Dimensions to match the label paper size you are using. (example: Label Width: 4.00, Label Height: 6.00)
- Click OK to close the Stock window, then Apply on the main Preferences window.
- Return to the Options tab, and select your custom Stock in the "Stocks" dropdown menu.
- Click Apply then retry your print job.
Calibrate Media
If the print appears slightly misaligned, then the Calibration tool should correct any media feed offset.
- Open the Printing Preferences for the Zebra printer.
- Navigate to the Tools tab.
- Select Calibrate media in the list of commands.
- Click Send.